Frequently Asked Questions

Change your filter once it turns very brown, which depends on your water quality and usage. Most customers replace their filter about once a week, as it darkens quickly with regular use. Keep an eye on the color—once it's very brown, it's time to replace it.

1. Turn Off Water: Shut off the water supply to your shower.
2. Unscrew Showerhead: Twist the lower part of the showerhead counterclockwise to remove it.
3. Remove Old Filter: Pull out the old filter and discard it.
4. Remove Bottom Part of New Filter: Ensure the bottom part of the new filter is removed so the showerhead fits securely.
5. Insert New Filter: Place the new filter in the same spot.
6. Reattach Showerhead: Twist the lower part back on clockwise until snug.
7. Test Water: Turn the water back on and check for leaks.
8. Enjoy: Your shower is now ready with a fresh filter!

We offer a comprehensive warranty on all our products. The warranty period varies by product type. Please check your product documentation or contact us for specific warranty information.

Delivery Timeframe: Shipping typically takes 7-15 business days to arrive at your doorstep.
Fast Processing: Once your order is placed, we strive to ship your package as soon as possible, often within 3-5 business days.

We understand how important it is to receive your order promptly, and we are committed to ensuring a smooth and efficient shipping process.

Shipping methods: USPS (most common).
Other available options (if applicable) will be shown at checkout — please refer to the shipping methods displayed on the payment page.

Shipping fee: Shipping costs are shown at checkout. If you need special shipping arrangements, please contact customer service. Email at info@qavina.co .

Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by destination. You can see the exact shipping cost at checkout.

Once your order ships, you'll receive a tracking number via email. Use this number to track your package on our website or the carrier's website.

Eligibility:

• Items must be returned within 40 days of delivery, in their original packaging, and in unused condition.
• Items that have been used, worn, or damaged through normal use or misuse are not eligible for refunds.

Shipping Costs:

• Customers are responsible for return shipping costs, which can cost up to $30 depending on the shipping provider.

Partial Refund Option:

• In certain cases where a return is not feasible (e.g., high return shipping costs, customer preference, or other reasons), we offer a partial refund of 40% of the order value without requiring the item to be sent back.
• This option is subject to approval by our team and will be offered at our discretion.

Examples of Partial Refunds:

• If your order was $40, you'll receive $16 back.
• If your order was $80, you'll receive $32 back.
• If your order was $120, you'll receive $48 back.

Inspection:

• Upon receipt of your return, it may take up to 10 business days to inspect the item/s.

Refund Processing:

• Refunds are processed using the same payment method used during the purchase, including CAD, USD, or GBP.
• Please allow up to 40 business days for the refund to be processed after the return is inspected and approved.

We accept all major credit cards, debit cards, PayPal, and other secure payment methods. All transactions are encrypted and secure.

You can reach us through:

• Email: qavina.office@gmail.com
• Live chat: Available during business hours

Yes, we use industry-standard encryption to protect your payment information. All transactions are processed through secure payment gateways.